Communication is integral to any business: from management to client relationships. And though to some companies, it’s just a matter of improving team productivity, AI-powered tools can help directly influence the bottom line.
Whether through virtual assistants, chatbots, or advanced machine learning algorithms, AI is changing the face of communication in the workplace for the better.
In this article, we explore how artificial Intelligence can improve workplace communications and share exciting AI communication tools.
AI for better communication
Communication is, at the same time, a human factor bottleneck and a vital ingredient for any business.
AI can help with both: from routine tasks and team collaboration to the luxuries we didn’t know we needed.
And, because we believe in practical advice, here are some hand-picked AI startups your business can use today.
- Better Texts
Grammarly saves you from embarrassing typos (especially useful when working in an international team) and ensures you get your point across more effectively.
- Better Meetings
Hyperia analyzes what you talk about during meetings and ensures you stay on track with the agenda, understand key takeaways, capture knowledge and get actionable items afterward. - Better Sound
Krisp is an AI-powered noise-canceling solution for online meetings. Great tool for working anywhere and getting the most from that remote-first lifestyle. - Make everything better?
Though technically not a ‘communication’ AI, we couldn’t pass by this solution. Levity is an AI-powered tool to automate everyday tasks. Sort inbox, analyze feedback, and seemingly, everything there is to automate.
Emails are communication, right?
AI for better customer experience
Going beyond internal processes, automation, and algorithms can elevate your customer service and positively impact your bottom line.
You have probably heard about chatbots, but it’s just the tip of the iceberg!
- Recognize the tone and act quickly
Advanced machine learning algorithms analyze customer support inquiries and ensure that the angriest and most valuable customers get support before venting on Twitter.
For example, SentiSum’s algorithm can automatically recognize the tone and issue and reroute it to a specialist. AI can help customer support specialists quickly find relevant information and similar threads or propose answers.
- Adjust your sales pitch
Language AI companies can analyze your sales pitch and give you crucial feedback and points for improvement.
Gong, the current market leader, can analyze the time a salesperson talks (versus listens), the longest customer story, the salesperson’s patience, the dialogue interactivity, and other crucial elements of the sales dialogue.
All that information can help businesses quickly capture insights about their sales and market performance and get actionable steps for growth.
Challenges with implementing AI for communication
But before you sign up to AI-fy every business process, remember that human factor again.
As with any tool, it’s only as good as its integration into the processes. AI can significantly improve team communication and efficiency, but it has to become part of organizational culture.
Deloitte reports that one of the biggest challenges businesses face in adopting AI solutions is to drive its adoption within their companies.
To make sure you get the most out of the AI revolution, follow the advice of Deloitte:
- Invest in culture and leadership
Since people are still at the core of any success story, it’s up to the leaders to shape how we make the most of the hybrid between humans and AI. - Transform operations
How we work is changing, and we must revise our workflows to make the most of the AI capabilities. - Orchestrate tech and talent
The hybrid model requires new roles, new competencies, and a new approach. So leaders have to reexamine both the managing and the hiring practices. - Select use cases that accelerate value
Finally, remember that implementing new processes requires resources. Choose wisely where to invest, so your business can benefit both short- and long-term.
The Future of AI and Communication in the Workplace
As AI continues to evolve, it’s clear that it will continue to play a critical role in shaping the future of communication in the workplace.
In the coming years, we expect to see even more advanced virtual assistants, chatbots, and new technologies that integrate AI into other communication platforms, such as video conferencing and project management tools.
